How can I get support for a gambling problem?

You can reach kyatm10's 24/7 Live Chat in Burmese at any time. You can also email support@kyatm10.com to request responsible gaming assistance. Our support team can help with setting limits, Self-Exclusion, and ongoing support.

Follow the 21+ Policy

Play responsibly with kyatm10

Gaming should be for fun. kyatm10 provides self-control tools, limits, and expert support to create a safe gaming environment.

Gaming and responsibility

kyatm10 always strives to give Myanmar players a safe gaming experience. Gaming should be an enjoyable leisure activity — not something that leads to financial loss, stress, or relationship problems.

When gaming feels out of control, it can become a problem. That's why kyatm10 provides every player with tools to set limits, options to take a break, and full support. Whether it's for yourself or a family member — you'll find everything you need on this page.

Only players aged 21 and above are allowed to play

You must be at least 21 years old to play on the kyatm10 platform. Anyone under 21 is not permitted to register or play. This policy is in place to protect families and young people.

You must provide accurate ID information when creating an account
Accounts opened with a false age will be closed and withdrawals will be blocked
Lock your device to prevent children or young people from accessing it

Tools to protect yourself

Deposit Limit

You can set your own maximum deposit amount per day, per week, or per month. To increase a limit, the change takes effect after 24 hours. To tighten a limit, it takes effect immediately.

Time-Out — Take a Break

If you want to pause gaming for a while, you can choose Time-Out. You can select a period from 24 hours up to 6 weeks, during which access to your account will be blocked. You can only resume playing after the Time-Out period ends.

Self-Exclusion — Block Yourself

If you want to stop gaming for at least 6 months, you can choose Self-Exclusion. During this period, gaming, deposits, and all promotional offers will be blocked. Reactivation requires a request made 24 hours in advance.

Game History Check

You can view your deposit, withdrawal and game history. It helps you review how long you have been playing so you can make your own decisions.

24/7 Support

If you are experiencing any issues related to gaming, you can contact kyatm10 via Live Chat in Myanmar language 24 hours a day, 7 days a week. Our skilled support team is ready to help with responsible gaming matters.

Account Protection

Keep your account more secure with a Strong Password and Two-Factor Authentication. Protecting your account from unauthorized access is an important part of responsible gaming.

Are you having a gambling problem?

If you are experiencing the following signs, it is time to seek professional help.

Warning Signs

Continuing to play in an attempt to win back lost money
Promising to stop and then returning to play again
Gambling is affecting your relationship or work life
Having to borrow or ask for money to gamble
Feeling restless or uneasy when not gambling
Gradually increasing the amount you bet
Hiding your gambling from family or friends

What to do if you have a problem

Enable Self-Exclusion immediately and stop playing
Talk to our specialists through kyatm10 Live Chat
Tell a family member or a trusted friend
Contact the Ministry of Health to find support services

How to set limits

Log in to your account

Go to your personal settings

Select the "Responsible Gaming" section from your Profile. You will find deposit limit, Time-Out and Self-Exclusion options there.

Choose the tool you need

Select the amount you want to limit or the break period you want, then confirm. If you want to apply the limit strictly, it takes effect immediately.

Get help

If you need assistance using the tools, you can contact our skilled staff via 24/7 Live Chat. You can also send an email to [email protected].

kyatm10's Commitment

kyatm10 is committed to genuinely protecting the safety of Myanmar players. Here is what we are doing —

Data Protection

Players' personal information and financial records are protected with SSL encryption.

Fair Play

All games are audited and use a random number generation system to deliver fair results.

Child Protection

Age verification is carried out during the registration process to protect anyone under 21.

Financial Security

Deposits and withdrawals through KBZPay, Wave Money and AYA Pay are processed through secure gateways.

Safe Gaming Tips

Keep these principles in mind before you play

Gaming is for entertainment only, not a source of income
Set a budget and only play with money you can afford to lose
Do not play while drinking alcohol or when you are in a low mood
Set a time limit before you start playing
Chasing losses by playing more often makes things worse
Gaming should always come after your health, family and work

Want to play more safely and enjoyably?

With kyatm10's gaming tools and skilled support, you can make your own decisions and play safely.

Questions about responsible gaming

Tightening a limit (e.g. from 5,000 Ks to 3,000 Ks) takes effect immediately. Loosening a limit (e.g. from 3,000 Ks to 5,000 Ks) takes effect after 24 hours. This prevents a limit from being removed on impulse.

Once the Self-Exclusion period ends, you can request reactivation through Live Chat. The request must be made 24 hours in advance, and after reactivation there is a further 24-hour wait before you can play again. This policy helps players make a considered decision before returning.

If a family member needs help related to gambling, please contact kyatm10 Live Chat. Our trained staff can explain everything clearly in Burmese and assist with setting up a voluntary Self-Exclusion.

After the Time-Out period ends, your account can be reopened, but you can only play after logging in yourself. You choose when to return and start playing again — the account does not reopen automatically.

We verify the information provided during registration. Suspicious accounts are subject to identity verification before any withdrawal is processed. Accounts opened with false information may be suspended or closed.

You can reach kyatm10's 24/7 Live Chat in Burmese at any time. You can also email [email protected] to request responsible gaming assistance. Our support team can help with setting limits, Self-Exclusion, and ongoing support.